Customer Service

The City of Fort Walton Beach Customer Service Division is responsible for reading water meters, billing customers, receiving payments, opening and closing utility accounts, and resolving customer inquiries for the City's 9,800 utility customers. Services include water, sewer, sanitation, county tipping fees, and stormwater utility fees.

Ways to Pay


  • By Telephone (24/7 Service)
    • Call Phone: 850-357-8753
    • Pay with Visa/MasterCard, Discover, debit/credit card, e-check
  • In Person / Customer Service
    • City Hall
      107 Miracle Strip Parkway SW
      Fort Walton Beach, FL 32548
      • Lobby Hours

        Monday through Friday
        7 am to 5 pm.

      • Pay with cash, check, money order, Visa/MasterCard, Discover, or debit/credit card.
    • Self-Service Kiosk (24/7 Service)
      • Located next to the Customer Service doors
      • Visa, MasterCard, and Discover cards accepted
  • Drop Box
    The secure payment drop box is located in the FWB City Hall parking lot at 107 Miracle Strip Parkway SW beside the ATM machine. Envelopes provided for check or money order. No cash. Payments placed in the drop box after 8 am will be credited the next business day.
  • By Mail
    Write your account number on the check or money order and mail it to the City of Fort Walton Beach 107 Miracle Strip Parkway SW, Fort Walton Beach, FL 32548

Set Up Service

Fill out and submit an application online