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1. How do I sign up?

Recurring Credit Card payments can be set up directly online. You will need your water bill for account information. Click on "Set up AutoPay Services" below. Enter your account number including the hyphen (12345-67890) and your PIN. Select AutoPay and follow the directions. If you have not created a PIN, select 'Create Password', and follow the directions.

You can also download and fill out the bank draft application form from the link below "Download a Bank Draft Application" and return it to the Customer Service Division at City Hall along with a voided check. Alternatively, you can mail the completed application and a voided check to the City of Fort Walton Beach, Customer Service Division, 107 Miracle Strip Parkway SW, Fort Walton Beach, FL 32548. If you have any questions regarding recurring credit cards or bank drafts, kindly call 850-833-9500.

2. How will I know how much is paid by credit card or bank draft?

You will continue to receive a monthly bill. The 'Total Due' will be paid by your credit card company or deducted from your bank account on the 'Due Date' shown on your bill. If a bank draft is used, be sure to deduct the 'Total Due' from your bank book balance!

3. What if I have a question about my bill?

Call the Customer Service Division at Phone: 850-833-9500 before the 'Due Date' and we will answer any questions you may have. The earlier you call with questions, the greater the possibility of correcting any problems prior to payment by your credit card company or drafting your bank account.

4. What record will I have showing that I paid my bill?

Your credit card statement or bank statement is proof of payment.