Customer Service

Customer Service

The City of Fort Walton Beach Customer Service Division is responsible for reading water meters, billing customers, receiving payments, opening and closing utility accounts, and resolving customer inquiries for the City’s 9,000 utility customers. Services include water, sewer, sanitation, county tipping fees, and stormwater utility fees.

Ways to Pay:

Our online payment system is currently under maintenance. You can make payments any time by calling 850-357-8753, and you can use Visa, Master Card, Discover or check. Please have your water account number ready. If you do not have your account number, please call Customer Service at 850-833-9500, Option 1, 1, and they will be happy to give it to you.

-By Telephone  *NEW 24/7 Service*     (850)357-8753
Pay with Visa/MasterCard, Discover, debit/credit card, e-check

-In Person
Office Location: FWB City Hall, 107 Miracle Strip Parkway SW, Fort Walton Beach, FL 32548
Office Hours: Monday-Thursday  7:00 a.m.-5:00 p.m.;   Friday  7:00 a.m.-11:00 a.m.
Pay with cash, check, money order, Visa/MasterCard, Discover, debit/credit card

-Drop Box
The secure payment drop box is located in the FWB City Hall parking lot at 107 Miracle Strip Parkway SW, beside the ATM machine
Envelopes provided for check or money order. No cash, please.
Payments placed in the drop box after 8:00 a.m. will be credited the next business day

-By Mail
Please write your account number on the check or money order and mail to:

Customer Service
107 Miracle Strip Parkway SW
Fort Walton Beach, FL 32548


To set up service for the first time:
Please visit the Customer Service office at FWB City Hall:
107 Miracle Strip Parkway SW
Office Hours: Monday-Thursday  7:00 a.m.-5:00 p.m.;
Fridays  7:00 a.m.-11:00 a.m.
Same day water service is available until the last hour of business (Monday – Thursday before 4:00 p.m., Friday before 10:00 a.m.)
You will need to bring the following items to set up your water account:
-Rental contract/lease (if renting)
-Driver’s License, passport, or state issued photo ID
-$65 deposit for residential service (call ahead for commercial deposit details)